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Area of Interest:
Area of Interest:

Financial Services
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Complaint Management System for Public Sector

Listening to Communities to Improve Services.

Case Management systems and Complaint Management Systems are a powerful tool to identify areas that need improvement within organisations. Public Sector organisations have unique requirements and expectations that require a flexible approach when considering software solutions. The Ulysses CFM System is designed to ensure that the following requirements are met:

  • Within Budget
  • Good value for money
  • Fast implementation
  • Comprehensive Training
  • Ongoing Support
  • Proven solution with built-in workflow engine
  • Existing reference sites
  • Ability to modify the solution in light of experience without additional programming
Ulysses Customer Feedback Management meets them all.
Ulysses Complaints Solutions were designed for effective receipt, management and resolution of complaints and issues made by consumers. This system goes beyond the usual requirements and can be customised to meet most specifications. Ulysses CFM increase customers satisfaction by improving standards of services, reduces the number of complaints by eliminating recurring ones. It significantly reduces numbers of claims and legal issues. QMS Software Team can offer advice on how best to implement a world class Customer Feedback and Complaint Management System.



Benefits:

 

Customer Feedback Surveys

Powerful Reporting & Dashboards

User acceptance

Enhance your customer service
Complaint Management

Identify areas that need improvement

 low cost of ownership

Priced to suit large and small organisations
Short training

Short training required

 easy to implement

Short Project Timescales
customisable

Fully customisable

 __ Case Management

Reduces recurring complaints
increase Satisfaction

Improves standards of service to the community

 good practice

Basis for good administrative practice
case management

Reduce complaints via prevention

 public

Resolve problems internally, before they become public


Features:


  • Record and monitors complaints by Public Representatives, email, web, phone, letter and face to face.
  • Familiar user interface similar to Microsoft’s Outlook
  • Powerful Reporting with Real-Time Management Dashboards Comprehensive Contact Management
  • Activities and Task Management
  • Comprehensive Contact Management
  • Cost Recording
  • Process Workflow
  • Web Modules for internal and external use
  • Online Analysis
  • Supports Multiplies channels of communication
  • Full Audit Trail
  • MS Word Templates and email
  • Correspondence Management
  • Document Management
  • Document Library
  • Document Scanning
  • Integrated Email
  • Personalised Content per User Type
  • Email Alerts
  • MS Office Integration
 
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