Service Management
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Features of Service Software

  • Service Desk & Helpdesk
  • Contract Management
  • Asset Management
  • Warranty Management
  • Planned Maintenance
  • Equipment Swapping
  • User Based Customisation
  • GPS tracking capabilities
 service management
  • Supports ITIL Processes
  • Comprehensive Scheduling
  • MS Office Integration
  • Document Management
  • SLA’s with Escalation
  • Knowledgebase
  • Workflow Manager
  • Invoicing
Service Desk
  • Multi-Currency Support
  • Multi-Time Zone Support
  • Purchase Order Processing
  • Stock Control with Van Stock
  • Project Management
  • Comprehensive Reporting
  • Real Time Graphical Analysis
  • Period/Time/Event Based Service Contracts

Ulysses Suite is the most comprehensive suite of business tools designed to help you efficiently organise and manage the Service site of your company. Ulysses Service Suite offers a host of time savings on everyday activities

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Improved Service Efficiency

Efficient Logging of service calls and subsequent creation of one or more tasks to fullfil the request

 

Graphical Scheduling

Schedule your engineers at a click of the button. Built-in Drag & Drop graphical scheduler allows you to make any changes quickly and easily. Improve efficiency by getting full view of all tasks assigned to the engineers.

Ulysses Analysis and Reporting

Spending too much time preparing reports? Create them in minutes. Ulysses provides for a real time graphical online analysis coupled with over 150 predefined reports for quality management information and decision making support, Crystal Reports XI is the main reporting tool.

Increase Contract Profitability

Ulysses allows for active management of service contracts, allowing identification of profitable and non-profitable contracts. Supports a wide range of service agreements time, event, unit based, copy/print plans. Inventory of equipment under contract and full history is maintained.

Looking for Information

Ulysses CRM provides you with full customer information, service history and all outstanding issues. Any information that you require can be instantly displayed on your screen without spending time trying to find it.

Mobility for your staff.

Real time management of remote staff. An engineer can receive and view details of his Service Jobs via the PDA, log his arrival and completion time, close jobs and apply labour, parts and expenses as required. Learn More...

Web Modules

Ulysses Web modules allow customers to log and track their calls and specialists to have remote web access to their tasks/jobs. Learn More...
 
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