Ulysses® Enterprise Edition
Created specifically for larger organisations that require a truly scalable solution with complete flexibility and seamless integration with existing systems.
Ulysses® Professional Edition
While maintaining much of the functionality of the Enterprise Edition, our Professional Edition is designed for organisations that need a powerful solution to manage their customer interactions with the ability to tailor the solution to the needs of specific user groups.
Ulysses® Workgroup Edition
The Workgroup Edition is designed for business units and teams within organisations who need to manage their customer service at a very attractive price. This edition automatically integrates with popular office software applications and can be completely implemented within days.
Exceeding Expectation
Ulysses is a flexible, integrated suite of business applications that supports many processes within your organisation. Ulysses can be deployed as a complete Customer Relationship Management (CRM) solution, catering for the complete lifecycle from customer engagement, through sales and service to customer feedback. Ulysses Suite can also be deployed in a modular fashion to address any area of customer interaction. Ulysses Suite creates the ideal foundation to deliver high quality customer service, increase customer retention and maximise profits.
Easy Integration
Ulysses supports integration and data import/export using built-in software tools. MS Office integration is included and supports Outlook, Exchange, Word and Excel. Ulysses SQL Integration Tool Kit also provides a further level of real-time integration with other legacy systems. Custom integration services are also offered.
Rapid Custom Implementation
Ulysses can deliver value to your organisation within a week. Most implementations, including integration and training are completed in weeks not months. Built-in Graphical Profile Editor allows you rapid and powerful customisation of Ulysses to meet your business needs, all without programming. Our experienced professional team can work with you to implement Ulysses while minimising interruption to your business.
Quality Technical Support
As the authors of Ulysses Suite, we provide fast and effective technical support for our clients. This will ensure that your Ulysses solution will continue to run smoothly without interruption.
Unite your Organisation
The Ulysses Suite unites the diverse departments of your organisation so that they will be fully informed and working together when dealing with customers. Experience a rapid increase in efficiency which provides faster return on investment.
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Business Intelligence
Ulysses Suite has extensive analytic and reporting capabilities to help you predict and act before situations arise. Ulysses Management Dashboards automatically update to provide a real-time view of critical information. Business Objects Crystal Reports Professional is employed as the data mining tool of choice and Microsoft Excel is integrated with Ulysses to allow for easy reporting.
Manage your Business Processes
Automate your business processes, set clear steps and responsibilities. Template workflows can reduce the cost and time required to co-ordinate business processes, such as sales opportunities, support cases or complaints.
Reduce Workloads and Improve Effectiveness
With Ulysses fewer staff can handle more responsibilities, providing you with lots of savings. By using Pocket Ulysses, a chargeable call that is completed by the engineer and signed off by the customer, can automatically be sent for invoicing, thus improving cash flow and reducing service administration.
Mobilise your Workforce
Ulysses enables your mobile staff to securely access and update corporate information using their PDA from anywhere. This delivers vital information where and when needed while ensuring up to the minute information in your offices and on the road. Live mapping and tracking of field-based staff is supported with GPS.
Listen to the Voice of your Customers
Feedback from your customers is an invaluable source of information. Gain customers' loyalty by delivering better products and services based on their needs.
Solid Foundation
Ulysses Suite is a proven solution for many industries including: government, finance, education, health care, retail, FMCG, technology, manufacturing, legal, construction, pharmaceutical and medical.
Multi-Language Support
Ulysses is highly customisable software with multi language capabilities. The software can be easily localised using tools embedded in the Ulysses application.
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