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Area of Interest:
Area of Interest:

Customer Care
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Features of Customer Care Software

  • Records and monitors complaints
  • Powerful Reporting with Real-Time Management Dashboards
  • Comprehensive Contact Management
  • Process Workflow
  • Online Analysis
  • Full Audit Trail
 service management
  • Correspondence Management
  • Document Library
  • Integrated Email
  • Email Alerts
  • Familiar user interface similar to Microsoft’s Outlook
  • Activities and Task Management
  • MS Office Integration
Service Desk
  • Cost Recording
  • Web Modules for internal and external use
  • Supports Multiple channels of communication
  • MS Word Templates and email
  • Document Management
  • Document Scanning
  • Personalised Content per User Type

Ulysses Customer Feedback Management is the latest generation of complaint systems. We developed Ulysses Complaint solution based on the feedback from our customers and over a decade of designing and implementing customer care systems.

Benefits:

 

Customer Feedback Surveys
Powerful Reporting & Dashboards

Ulysses CFM provides management information that supports good decision making

 User acceptance
Easy to use with user acceptance

Intuitive, familiar user interface similar to Microsoft Outlook
affordable price
Low cost of ownership

Low annual support fees

 low cost of ownership
Priced to suit large and small organisations

Affordable by all types of companies and institutions.
Short training
Short training required

Ulysses CFM is easy to use, learn and maintain.

 easy to implement
Short Project Timescales

Ulysses Complaint Solution is easy to implement in months not years
customisable
Fully customisable

Ulysses software is fully customisable without programming

 __ IFSRA
A Comprehensive Solution

Ulysses Suite is used in many industry sectors.
 
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