Customer Complaint Handling Software

The system should be able to handle Named and Concurrent licensing to ensure that individuals who require 'ad hoc' access to the system can be accommodated.

• Ability to handle complex complaints which need to be broken down into parts and assigned to different staff members

• Ability to handle complaints that have multiple aspects to them

• Ability to link complaints and issues that have a parent child relationship

• If a new change request is issued, it is often possible to do this change locally, thus reducing the need for expensive consulting days

• Ability to create Word and Email templates to enable repetitive tasks to be handled quickly and efficiently

• Ability to automate predefined business processes

• Changes are automatically saved when you leave the Ulysses screen - there is no save button

• Screen views can be easily simplified to ensure ease of use

• Main screen and tab layout ensures all related information is viewed together

• Ulysses CFM is able to identify serial complainers and easily look at the complaint history relating to them (both open and closed)

In Ulysses a large amount of customisation can be carried out by local administrators, reducing the need for expensive consulting days, for example:

• Fields can be made mandatory, ready only, colour changes, assigned default values, new fields can be created etc.

• Searches can have new filters added, new columns added to the results etc.

• New links (shortcuts) can be added or removed from the shortcut toolbar

• Fully customisable audit trail which captures data changes (old and new values), who they were done by and when they were done

• Ulysses comes with in-depth security features to help ensure that the right people have access to the right information

• Security policies and roles can be easily changed to meet the changing needs of your organisation

• Ulysses uses Crystal Reports X1 as it main reporting tool. This mean reports can be created to ensure all your Key Performance Indicators and management reporting needs are fully met

• All searches can be filtered to show appropriate information and then exported to excel for further analysis to be carried out

• The Ulysses Dashboard tool provides a real time view of your key business performance indicators

With the Ulysses Server Integration Toolkit we can integrate with :

• SQL databases

• Integrate with other applications using industry standards like ODBC, COM and dot.NET

• Integration with web based solutions using web services

• Other integration capabilities